Cancellation & Refund Policy
Last Updated: October 25, 2026 · Effective Date: Immediate
1. Overview & Customer Satisfaction
At Scritix, operated by Sai Charan Chillal, we strive to provide screenwriters, novelists, and storytellers with the most reliable, creative, and distraction-free writing environment. We believe in complete transparency regarding cancellations and refunds.
Every writer receives a 6-month unrestricted free trial with zero credit card or billing details required. This generous trial allows you to write complete screenplays and thoroughly test all desktop and cloud capabilities before making any financial commitment.
2. Subscription Cancellation Policy
- Cancel Anytime: You may cancel your Monthly, Quarterly, or Annual Pro subscription pass at any time directly through your Account Settings or by emailing
support@scritix.com. - No Cancellation Fees or Penalties: We do not charge cancellation fees or early termination penalties.
- Retain Access Through Prepaid Period: When you cancel an active subscription, you retain full Pro access until the conclusion of your current paid billing period. After this date, your subscription will not renew, and your account will revert to the standard free tier without losing any of your saved scripts or manuscripts.
3. Refund Eligibility & 7-Day Technical Guarantee
Because Scritix provides an extensive 6-month free trial before purchase and grants instant digital software access, digital subscription fees are generally non-refundable once consumed. However, we provide a 100% full refund in the following circumstances:
If your payment method was accidentally charged more than once for the same billing cycle, the duplicate charge will be refunded in full immediately.
If you experience a verified critical software defect preventing software use that our technical team cannot resolve within 7 days of purchase.
To qualify for a refund under the technical guarantee, requests must be submitted within 7 calendar days from the transaction date.
4. How to Request a Refund
To request a refund, follow these simple steps:
- Send an email to
support@scritix.comfrom your registered account email. - Include the subject line: “Refund Request - [Your Account Email]”.
- Provide your Order ID / Payment ID (e.g.,
pay_...from Razorpay) and the reason for your request. - Our support desk will review and acknowledge your request within 24 business hours.
5. Refund Processing Timeline
5 to 7 Business Days
Once approved, refunds are initiated immediately through Razorpay. The funds are credited back directly to your original source of payment (bank account, credit/debit card, or UPI VPA) within 5–7 banking business days in accordance with standard bank clearing cycles.
6. Billing Support Contact
If you have any questions regarding your billing status, an invoice, or a refund request, please reach out to:
Support Desk: support@scritix.com
Owned & Operated By: Sai Charan Chillal
Response Turnaround: Within 24 hours
Address: Hyderabad, Telangana, India - 500084